Online Consulting And Service

For our indoor outdoor led video display panels, we can provide services through the following ways:

• Telephone — 24–hour phone service is available for customers. សូមទុកព័ត៌មានទំនាក់ទំនងរបស់អ្នកនិងព័ត៌មានបរាជ័យលម្អិត(pls បង្ហាញពីការបរាជ័យនៅក្នុងរូបភាពតាមដែលអាច) នៅពេលអ្នកទាក់ទងមកយើង.
• ការទំនាក់ទំនងតាមពេលវេលាជាក់ស្តែង — ក្រុមសេវាកម្មរបស់យើងអាចផ្តល់សេវាកម្មតាមរយៈ Skype, អ៊ីមែល, MSN, ឧទាហរណ៍, ផ្ញើឯកសារវីដេអូនៃប្រតិបត្តិការកម្មវិធីឬការរៀបចំកាតក្រាហ្វិកដើម្បីបង្ហាញពីរបៀបដំណើរការ
  បើចាំបាច់, ក្រុមសេវាកម្មរបស់យើងអាចដំណើរការកុំព្យូទ័ររបស់អតិថិជនពីចម្ងាយតាមរយៈ Team Viewer ដើម្បីតំឡើងនិងតំឡើងសូហ្វវែរជូនអតិថិជននិងដើម្បីលុបចោលនូវភាពបរាជ័យនៃកម្មវិធីប្រព័ន្ធ .
• ប្រកាស — Send the failed components under warranty back to us, and we will return the repaired ones to you as soon as we can.
• On-site — Engineer could be assigned to offer on-site service upon your requirements.

Service Details

• Repair and maintenance — We will be responsible for repairing any defective parts under warranty and returning the repaired ones to the customer. We also provide some free accessories such as power supply, modules and scan card to facilitate maintaining.
• Advisory service or consulting — Technical advice for LED display operation and maintenance.
• Technical training — Guiding the customer’s staff on installation and commissioning of LED display and peripheral equipments, operation of control system software, and failure analysis and maintenance of LED display system and periphery equipments.
• Calibration — Our trained engineer is at your service with calibration software (at cost).
• Customized service — We offers a variety of options in size and specification of LED display. លើស​ពី​នេះ​ទៀត, we are willing to work with customers to build their customized product solutions, including product selection or new design, system solutions, រចនាសម្ព័ន, សេវាកម្មក្រោយពេលលក់, ល.
• ឯកសារ –Installation and Maintenance Manual;LED Display System Connection Diagram;Software Guidance.